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_a658.562 _bHOR 1991 |
| 100 | 1 | _aHorovitz, Jacques | |
| 245 | 1 | 3 |
_aLa calidad del servicio _cJacques Horovitz |
| 264 |
_aMéxico _bMcGraw-Hill _c1991 |
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| 650 | 4 | _aAdministración | |
| 650 | 4 | _aCalidad del servicio | |
| 905 | _aLibros | ||
| 944 | _aGLOBAL | ||
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